Refund policy

Returns & Exchanges

We want you to love your Nailoli set. If something's not right, here's how we make it right.

Our policy at a glance
You have 14 days from the delivery date to request a return or exchange on unopened, unused sets in their original packaging.

What's eligible
- Unopened, unused sets in original packaging, within 14 days of delivery
- Wrong item received
- Defective or damaged sets (torn tips, adhesive failure straight out of the pack, incorrect shade or shape shipped)

What's not eligible
Because press-on nails are a cosmetic, single-use-adjacent product, we're not able to accept returns on sets that have been opened, tried on, or worn, outside of a defect or shipping error. This keeps every set that goes out to you brand new.

How to start a return or exchange
Email support@nailoli.com with your order number and the reason for your return. We'll send you a prepaid return label (for eligible returns) and instructions from there. Once we receive and inspect your return, we'll process your refund or exchange within 5–7 business days.

Defective or incorrect items
Mistakes happen — if your set arrived damaged, defective, or wasn't what you ordered, email us within 7 days of delivery with a photo of the issue, and we'll send a replacement or refund at no cost to you, no return shipping required.

Refunds
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.

Questions before you buy, or need help with sizing so a return doesn't come up in the first place? Check our How to Apply guide or email support@nailoli.com — we'd rather help you get the right fit the first time.